The 39gg believes that quality entertainment starts with responsibility. Here you will find all the tools available to manage your gaming in a healthy way — deposit limits, self-exclusion, session timer, and real support in Portuguese 24 hours a day. Because playing well also means knowing when to stop.
Not a footer disclaimer — a real set of tools and commitments
At 39gg, you can set daily, weekly, and monthly deposit limits directly in your account settings. Once set, a limit can only be reduced immediately — increasing it requires a 24-hour waiting period, giving you time to think it over. No red tape, no support request, no waiting.
Self-exclusion at 39gg takes effect the moment you activate it — no delay, no processing time. You choose the period: from 30 days to permanent exclusion. During self-exclusion, no access is possible, no promotional emails are sent, and no new account with the same CPF can be created.
Set how long you want to play and the 39gg alerts you when that time is up — with a visible prompt that interrupts the session. This is not a subtle notification in the corner of the screen: it is a real pause that makes you aware that time has passed. You decide whether to continue or stop, but the decision is a conscious one.
Set the maximum amount you are willing to lose in a day, week, or month. Once that limit is reached, new bets are automatically blocked until the next period begins. This applies to all games: slots, crash games, live casino, and Sports Betting such as Brasileirão and UFC.
Need a break without going as far as self-exclusion? The cooling-off period locks your account for 24 hours, 7 days, 30 days, or 90 days — activated immediately with no option for early reversal. An intentional pause that respects your decision to step back.
Any question or situation related to responsible gambling can be handled by our team via live chat — available 24 hours a day, 7 days a week, with an average response time under 2 minutes. You speak with a real person, in Portuguese, who understands what you are going through.
All tools are in your account settings — protect your experience in under 2 minutes
Log in to 39gg with your email and password. If you do not have an account yet, registration is free and takes under 2 minutes with a valid CPF and email.
Click on your profile in the top right corner and go to the "Responsible Gambling" section — available directly in the account settings menu.
Select what you want to activate: deposit limit, loss limit, session timer, cooling-off period, or self-exclusion. Each tool includes a clear explanation before you confirm.
Confirm the activation and the tool takes effect immediately. You'll receive a confirmation email with the details of what was activated. No approval process, no waiting.
The 39gg was built for the Brazilian player who wants quality entertainment — slots with audited RTP, provably fair crash games, betting on Brasileirão and UFC, live casino with Evolution. But delivering a great gaming experience also means ensuring that experience is sustainable. And that starts with being honest about what online gambling is — and what it isn't.
Casino and Sports Betting are forms of entertainment that carry real financial risk. This means most people who play will lose money over the long run — not because the 39gg cheats — it is simply how games work mathematically. A 96% RTP on a slot means that, on average, for every R$ 100.00 wagered, R$ 96.00 is returned to players over many rounds. But "on average" hides enormous variance: you can win big in one session and lose big in another. Understanding this is the first step toward playing responsibly.
The responsible player uses the 39gg as a source of entertainment — the same way you go to the movies, a concert, or watch a football match at a bar. The money spent is the cost of fun, not an investment. When a gaming session starts with that mindset, decisions become healthier: you set how much you are willing to lose, start playing, and stop when that limit is reached — regardless of whether you are on a losing streak or trying to win back what you lost.
It's precisely to reinforce this mindset that 39gg invests in responsible gambling tools that actually work. Having a legal disclaimer page isn't enough — the tools need to be accessible within the normal flow of the platform, take effect without red tape, and be hard enough to bypass in a moment of impulse. That's why increasing a deposit limit requires a 24-hour waiting period. That's why a cooling-off period can't be cancelled once activated. That's why self-exclusion blocks any attempt to create a new account with the same CPF.
The 39gg also monitors behavioral patterns that may indicate problem gambling — such as frequent recovery bets, sharp increases in deposit volume over a short period, or contacts with support showing clear signs of emotional distress. When these patterns are detected, our team may proactively reach out to offer the available tools. This is not surveillance — it is caring about the person behind the account.
If you recognize any problematic behavior in yourself around gambling — playing with money meant for bills, lying to people close to you about how much you play, feeling anxious or irritable when you can't play — the 39gg strongly recommends activating self-exclusion now, through live chat or your account settings. This decision can be made in under 1 minute and takes effect immediately. You don't need to explain anything to anyone — support will not try to talk you out of it. If you've decided to stop, we'll respect and support that.
The 39gg also believes that protecting minors is an absolute priority. Registration requires a valid CPF, which is verified with the Receita Federal to confirm the account holder's age. If you suspect that a minor is using the platform — including with your credentials — contact support immediately. The account will be suspended for investigation, no questions asked.
What each tool does, how it works, and how to activate it on 39gg
Sets the maximum amount you can deposit at 39gg within a given period. You choose the amount and the period — daily, weekly, or monthly. Once set, the system blocks any deposit attempt that exceeds the limit, regardless of the payment method used (Pix, boleto, card, PicPay, or Mercado Pago).
Lowering the limit: takes effect immediately. Raising the limit: requires a 24-hour wait — a reflection period designed to prevent impulsive decisions.
Enabled in account settingsThis works differently from a deposit limit: the loss limit monitors your account's net balance over the set period. When the total of your losses (deposits minus withdrawals minus current balance) reaches the limit you defined, new bets are automatically blocked until the start of the next period.
Valid for all games: slots, crash games, live casino with Evolution, live betting on Brasileirão, Copa do Brasil, NBA, and UFC.
Available for daily, weekly, and monthly periodsBefore you start playing, you set how long you want your session to last. The 39gg displays a visible countdown while you play. When the time runs out, a prominent alert appears on screen asking whether you want to continue or end the session.
You can choose to dismiss the alert and keep playing, but the interruption is real and visible — it breaks the automatic flow that can lead someone to play more than they intended. That is the point: creating a moment of conscious decision-making.
Configurable from 30 minutes to 8 hoursA scheduled break — without going as far as self-exclusion. The cooling-off period blocks access to your account for a set timeframe: 24 hours, 7 days, 30 days, or 90 days. It takes effect immediately upon confirmation.
During the cooling-off period, you will not receive promotional emails and cannot log in or make deposits. The block cannot be reversed before the deadline — precisely so the break works as a real break.
Irreversible for the set periodThe strongest option: account closure for an extended period or permanently. Available options are 6 months, 1 year, 2 years, 5 years, or permanent self-exclusion. Once activated, the account is closed immediately and any attempt to create a new account using the same CPF is blocked.
No marketing emails are sent during self-exclusion. If you attempt to create a new account with the same CPF, the system detects and blocks it. For permanent self-exclusion, the closure is final.
Takes effect in under 1 minuteIn your 39gg, you have full access to the history of all your bets, deposits, and withdrawals, with a breakdown by game, date, amount wagered, outcome, and net balance. Seeing these numbers clearly — how much was deposited, how much was wagered, what the real net result is — is itself a tool for awareness.
You can export your full history at any time and filter by period to get a clear picture of your gambling behavior over time.
Full exportable historyIf you identify with three or more of the items below, we recommend activating the responsible gaming tools or reaching out to 39gg support
You play with money set aside for fixed expenses — rent, groceries, overdue bill payments — or money you need for basic necessities.
When you lose, the immediate urge is to deposit more right away to try to recover what you lost — regardless of how much you have already wagered that day.
You hide from family members or close friends how much time or money you are spending on games and betting, or downplay the amount when asked.
Gambling has stopped being entertainment — you no longer enjoy it the way you once did, but you keep playing out of habit, anxiety, or the hope of a big win that will turn your finances around.
You feel irritable, anxious, or unable to concentrate when you're prevented from playing — whether due to a lost connection, a suspended account, or any other reason.
You've borrowed money — via Pix from friends, installments on a credit card, or a personal loan — specifically to have funds to play.
You find yourself thinking about betting and gaming throughout the day — at work, with family, before bed — even when you're not playing.
Recognizing the problem is the hardest step — and the most important one. The 39gg will not judge you. Our support team is available 24 hours a day via live chat to discuss your options — no pressure, in Portuguese, with full respect for your decision.
If you want to stop right now, activate self-exclusion directly in your account settings or contact support. The decision takes effect in under 1 minute. If you prefer a shorter break, the cooling-off period is available on the same screen.
What the platform actively guarantees for every player
CPF is verified at registration to confirm that the account holder is 18 or older. Any account identified as belonging to a minor is closed immediately and the balance returned to the CPF holder after verification. The 39gg makes no exceptions to this policy.
Players in a cooling-off period or under self-exclusion are removed from all 39gg. You will not receive promotional emails, push notifications, or any other marketing communications during the established period. No exceptions.
Automated systems monitor behavioral patterns that may indicate problem gambling. When detected, the 39gg may reach out to offer support — not to upsell, but to make sure the player is doing well and is aware of the tools available.
All promotions at 39gg have rollover requirements, expiration dates, and eligible games clearly described before activation. No promotion is designed to psychologically pressure players into depositing more than they planned. You know what you are accepting before you accept it.
The RTP (Return to Player) for all games in the 39gg is available before you start playing. We know this may seem against our commercial interest — but we believe transparency matters more. An informed player makes better choices and stays on the platform longer.
The responsible gambling tools at 39gg are in the main menu of your account settings — not buried six clicks deep in submenus. That is intentional. Easy access means you are more likely to use these tools when you need them, and less likely to be held back by friction at the right moment.
The most common player questions about responsible gambling tools and policies
Create your account, set your limits from the start, and enjoy entertainment with awareness
Create Account Now Set My LimitsResponsible gambling tools built in | Self-exclusion in 1 minute | 24/7 support in Portuguese | 18+ only