This document describes how the 39gg collects, stores, uses, and protects its users' personal data in full compliance with Brazil's General Data Protection Law (LGPD — Law No. 13.709/2018). We write in plain language because you have the right to understand exactly what happens with your information.
39gg's concrete commitments to every player's privacy
The 39gg operates in full compliance with the General Data Protection Law (Lei nº 13.709/2018). This means every piece of data collected has a specific purpose and a clear legal basis. You have the right to know what data we hold about you and can request correction, portability, or deletion at any time.
All communication between your phone or computer and the servers of the 39gg is encrypted with 256-bit SSL — the same standard used by Brazil's largest digital banks, such as Nubank, Itaú, and Bradesco. Your login credentials and financial information are never transmitted in plain text over the internet.
The 39gg does not sell, rent, or transfer your personal data to third parties for commercial purposes. Data is only shared with partners in situations strictly necessary for service delivery — such as processing Pix transactions — and always under a confidentiality agreement.
We collect only the data genuinely needed to deliver our service, meet legal obligations, and keep the platform secure. We don't ask for unnecessary information and don't retain data beyond the legally required period. The principle of data minimization is built into the design of the 39gg.
You decide whether you want to receive marketing communications from the 39gg. You can unsubscribe from promotional emails and push notifications at any time through your account settings or via the link in any email we send — no hassle, no need to contact support.
The 39gg has a Data Protection Officer (DPO) available to handle requests related to your personal data. To exercise any right guaranteed under the LGPD, simply reach out via 24/7 support in Portuguese — live chat, email, or WhatsApp — and your request will be processed within the legally required timeframes.
Player privacy is taken seriously at 39gg. This Privacy Policy was written so you can understand, clearly and without unnecessary legal jargon, how we handle your personal data when you use the platform at https://39gg.click.
The 39gg acts as the data controller for the personal data you provide during registration, when making deposits via Pix or other methods, when playing casino games and crash games, when betting on sports such as Brasileirão and UFC, and when interacting with our support team. Each of these interactions may involve the processing of personal data, always on an adequate legal basis and for a legitimate purpose.
This policy is an integral part of our Terms and Conditions. By creating your account, you confirm that you have read and understood how your data is handled. If you have any questions about this policy, our support team is available 24 hours a day in Portuguese via live chat or by email at contato@39gg.click.
The controller responsible for processing your personal data is the operator of the platform 39gg, available at https://39gg.click. For any questions related to the protection of your personal data, you may contact our Data Protection Officer (DPO) through the channels below:
The DPO of 39gg is responsible for receiving and processing all requests related to data subjects' rights, ensuring that data processing complies with the LGPD, and serving as the point of contact with the National Data Protection Authority (ANPD).
The 39gg collects personal data across three main categories, described below:
In some cases, the 39gg may receive data from partners, such as game providers (for dispute resolution purposes) and payment providers (for transaction confirmation via Pix and boleto bancário). This data is always handled with the same level of protection applied to data collected directly.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identification | Name, CPF, date of birth | Registration and eligibility verification |
| Contact | Email, mobile number | Communication, support and notifications |
| Financial | Pix key, transaction history | Processing deposits and withdrawals |
| Technical | IP, device, browser | Security and fraud prevention |
| Gaming behavior | Betting history, favorite games | Personalization, responsible gambling |
| Identity (KYC) | RG/CNH, proof of address | Legal verification, money laundering prevention |
The 39gg uses your personal data solely for the purposes described below. No data is used for purposes other than those listed without your express consent:
All personal data processing carried out by 39gg relies on at least one of the legal bases set out in Article 7 of the LGPD:
The 39gg does not sell your personal data to third parties. Sharing only occurs in situations strictly necessary for service delivery or when required by law:
To process your deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, and Mercado Pago, the 39gg shares only the minimum data necessary with the payment processors involved. These partners are contractually required to handle your data with the same level of security and confidentiality applied by 39gg.
To resolve disputes over casino game results, crash games (Aviator, Spaceman, JetX), or other titles, it may be necessary to share session data with the game provider (such as Spribe, Pragmatic Play, or Evolution). Only data from the disputed session is shared — never full financial data.
The 39gg may be legally required to share data with the relevant authorities — such as the Receita Federal, Banco Central, Ministério Público, or the Judiciary — upon formal legal request. In such cases, only the minimum data required by the request is shared, and whenever legally permitted, the user is notified.
For security audit purposes, verification of compliance with regulatory obligations, and responsible gambling certifications, the 39gg may share anonymized or aggregated data with specialized partners. No identifiable data is shared for this purpose.
The 39gg retains your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. General retention periods are:
Upon account closure, personal data that is not required to be retained by law is deleted or irreversibly anonymized. You may request early deletion of your data in cases where this is legally permitted by emailing contato@39gg.click.
The 39gg implements strict technical and organizational measures to protect your personal data against unauthorized access, alteration, accidental disclosure, or destruction:
In the event of a security incident involving users' personal data, the 39gg will follow the notification procedures set out in the LGPD, informing the ANPD and affected data subjects within the legally required timeframes, with full transparency about what occurred, which data was affected, and what measures were taken.
The 39gg uses cookies and similar technologies to ensure the platform works properly, improve the user experience, and analyze site traffic. The types of cookies used are:
Required for the basic functioning of the platform — such as keeping your session active while you play, processing transactions, and ensuring secure access. These cookies cannot be disabled without affecting the performance of the 39gg.
Used to analyze how users interact with the platform — which pages are visited most, where errors occur, and load times across different connection types (including 4G, widely used in Brazil). Data is collected in aggregate and anonymized form.
Allow the 39gg remember your preferences — such as language, display settings, and favorite games — to offer a more personalized experience in future sessions.
Used only with your consent, to display relevant content about 39gg on other sites you may visit. You can withdraw this consent at any time through the cookie settings, accessible via the platform's footer.
The LGPD grants you, as a data subject, a set of rights that the 39gg is committed to respecting and facilitating. You may exercise any of them through support:
Request a copy of all personal data 39gg holds about you, presented in a clear and organized format.
Request the correction of incomplete, inaccurate, or outdated data — such as a misspelled name or an old email address.
Request the deletion of your personal data, in cases where 39gg has no legal obligation to retain it.
Receive your data in a structured, machine-readable format for transfer to another service provider.
Object to data processing based on legitimate interest, especially for direct marketing purposes.
Withdraw previously given consent for processing based on that legal basis, such as marketing communications.
Know who 39gg shares your data with, the legal basis for each processing activity, and how long your data is retained.
If you believe your rights are not being respected, you may file a complaint with Brazil's National Data Protection Authority (ANPD).
To exercise any of these rights, reach us via the 24/7 live chat on the site or send an email to contato@39gg.click with the subject line "LGPD Request – [your right]". The 39gg will respond within 15 business days as required by the LGPD, though in most cases the turnaround is much faster.
The platform 39gg is intended exclusively for users aged 18 and over. The 39gg does not intentionally collect personal data from minors. During registration, the CPF provided is verified to confirm that the holder is 18 years of age or older.
If it is found that data from a minor was inadvertently collected, that data will be deleted immediately and the account will be closed. If you are a guardian of a minor and believe they have created an account on 39gg, please contact us immediately at contato@39gg.click so we can resolve the situation as quickly as possible.
The 39gg recommends that those responsible for minors keep their devices, passwords, and Pix keys secure to prevent unauthorized access to the platform.
The 39gg may update this Privacy Policy periodically to reflect changes in data processing practices, regulatory updates, or new platform features. The date of the last update is always shown at the top of this page.
When changes are material — such as updates to the purposes for which data is used or to the partners with whom we share information — the 39gg will notify users by registered email at least 7 days before changes take effect.
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree with the changes, you may request account closure before the effective date by contacting support.
The most common questions from players about how we handle their data
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