This document sets out the rules for use of the platform 39gg, the rights and responsibilities of each registered player, and the conditions governing deposits, withdrawals, bonuses, and responsible gaming. Please read carefully before creating your account — by registering, you confirm that you have read and agree to all the terms below.
A summary of the most important aspects for the 39gg player before reading the full terms
Use of the 39gg platform is strictly prohibited for anyone under 18 years of age. Registration requires a valid CPF, and identity verification may be requested at any time. Accounts created with false information will be closed and balances held pending investigation.
39gg processes deposits via Pix in up to 30 seconds and withdrawals in up to 5 minutes — 24 hours a day, seven days a week. The minimum deposit amount is R$ 20.00. Withdrawals require that the method used match the original deposit method, in compliance with anti-money laundering policies.
Every bonus offered by 39gg has its rollover requirements, expiration date, and eligible games explicitly described in the specific conditions of each promotion. Bonuses may not be withdrawn before the required rollover has been fully completed.
Each CPF can only be linked to one active account on 39gg. Creating multiple accounts to claim the welcome bonus more than once is a violation of these terms and will result in the cancellation of all accounts involved and forfeiture of balances.
Players may request deposit limits, cool-off periods, and self-exclusion at any time, without having to provide a reason. These tools take effect immediately and cannot be reversed before the period set by the user.
Any questions about these terms can be answered by the 39gg support team, available 24 hours a day in Portuguese via live chat, email (contato@39gg.click), and WhatsApp. Average chat response time is under 2 minutes.
Welcome to 39gg. These Terms and Conditions govern the relationship between you — the user — and the platform 39gg, available at https://39gg.click. By creating an account, making a deposit, or using any service provided by 39gg, you confirm that you have read, understood, and fully agreed to all the terms described herein.
These terms were written in plain language because the 39gg believes that players have the right to know exactly what they are agreeing to. There is no fine print designed to trap you here — every clause exists to protect both the player and the integrity of the platform. If anything is unclear, our support team is available 24 hours a day to answer any questions before you continue.
For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
To create and use an account on the 39gg, the user must cumulatively meet all of the following requirements:
39gg reserves the right to request proof of eligibility at any time, including a photo ID (RG or CNH), proof of address, and CPF documentation. Failure to comply with a verification request within the established timeframe may result in the temporary suspension of the account until the matter is resolved.
Registration on 39gg is free and can be completed on the website. Users must provide accurate, complete, and up-to-date information, including their full legal name as it appears on a government-issued ID, CPF, date of birth, a valid email address, and a secure password. Any false or incomplete information may result in account cancellation.
Each CPF may be linked to no more than one active account on the 39gg. Creating multiple accounts to accumulate welcome bonuses, circumvent limits, or gain any other undue advantage is considered a serious violation of these terms. All duplicate accounts identified will be closed and their balances held for review, and may be canceled in full if misuse is confirmed.
The user is solely responsible for keeping their password confidential and for all access to their account. 39gg strongly recommends enabling two-factor authentication (2FA), available in the account settings. If you suspect unauthorized access, contact support immediately via live chat or at contato@39gg.click.
39gg will never ask for your password through any communication channel. If you receive a message requesting your password on behalf of 39gg, treat it as a fraud attempt and report it to support.
Users must keep their registration details up to date, especially their email address and linked banking information. Outdated details can delay withdrawal processing and identity verification.
The 39gg accepts the following deposit methods, all in reais (R$):
The minimum deposit amount is R$ 20.00. There is no globally defined maximum deposit limit, but 39gg may apply individual limits in line with its anti-money laundering policies and based on the player's usage profile.
The user declares that all funds deposited on the platform are of lawful origin and belong to them. 39gg is legally required to investigate suspicious transactions and may request proof of the source of funds for withdrawals above certain amounts. Deposits made by third parties are not accepted and will be returned upon verification.
The preferred withdrawal method at 39gg is Pix, processed within 5 minutes of the request, 24 hours a day, seven days a week. The withdrawal is credited directly to the bank account linked to the Pix key provided by the user — Nubank, Itaú, Bradesco, Caixa, Banco do Brasil, Inter, or any Pix-enabled financial institution.
39gg may refuse or cancel a withdrawal in the following cases: suspected fraud or money laundering, incomplete KYC process, bonus balance not yet converted to real balance, or detection of activity that violates these terms. In the event of a refusal, the user will be notified with the applicable reason and the funds will remain in the account balance during the review.
All bonuses and promotions offered by the 39gg are subject to specific terms and conditions published on each promotion's page. In the event of a conflict between these general terms and the terms of a specific promotion, the promotion's terms take precedence for that offer.
Rollover (or wagering requirement) is the total volume of bets the user must place with their bonus balance before it can be converted into real balance and withdrawn. The rollover multiplier for each promotion is explicitly stated in the offer's conditions. Example: a R$ 100.00 bonus with a 30x rollover requires R$ 3,000.00 in eligible bets before withdrawal.
Each bonus has an expiry date specified in its terms. Unused bonuses or unmet rollovers within the set timeframe will result in automatic cancellation of the bonus balance, with no impact on the user's real balance.
The game catalog at 39gg consists exclusively of titles from providers licensed and certified by internationally recognized independent auditors, including eCOGRA, iTech Labs, and GLI. The RTP (Return to Player) for each game is available in the title's information and can be checked before starting any session.
The results of all RNG (random number generator) games available on 39gg are determined by certified, independent systems. 39gg has no access to its partner providers' algorithms and does not interfere with the outcome of any round. For crash games, the provably fair system allows public verification of each result after the round ends.
In the event of a proven technical failure that compromises the integrity of a round, 39gg reserves the right to void the affected round and refund the wagered amount to the user. Winnings resulting from clear technical failures, such as abnormal multipliers caused by a system error, will be considered void and will not be credited.
Live casino tables are operated by 39gg's partner providers — most notably Evolution — and streamed from professional HD studios. The specific rules for each table — blackjack, roulette, baccarat, game shows — are available within the game itself before each bet is placed.
The 39gg offers Sports Betting across a wide range of sports, with a strong focus on football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and major international leagues), basketball (NBB and NBA), volleyball, MMA/UFC, and e-sports (CBLOL, CS2, and others). Market availability, events, and odds are set in real time and are subject to change.
A bet is only confirmed once the confirmation message appears on screen and the amount has been deducted from the balance. Bets in progress cannot be canceled by the user. 39gg may cancel bets in cases of an obvious odds error, significantly delayed odds feed, or event suspension prior to its start.
Bets are settled based on official results published by the relevant governing body for each sport. 39gg uses recognized sports data providers to determine outcomes. In the event of a dispute over a result, 39gg's decision is final following review of all available official sources.
The cash out feature allows the user to settle a bet before the final result, receiving a proportional amount calculated based on the event's current odds. 39gg reserves the right to suspend cash out for specific events or under exceptional market conditions.
The 39gg is committed to promoting responsible gaming. The tools below are available in each account's settings, with no need to contact support:
Use of the platform 39gg implies acceptance of the following rules of conduct:
Any breach of the conduct rules above may result in temporary suspension or permanent account closure, with the balance held pending review. 39gg's decision on conduct violations is final following internal review.
The 39gg operates in full compliance with the General Data Protection Law (Lei nº 13.709/2018 — LGPD). The processing of your personal data is described in detail in our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
In short, 39gg collects only the data necessary to provide its services, verify identity, and meet legal obligations. Your data is never sold to third parties. You have the right to request access, correction, or deletion of your personal data at any time through our support team.
All communications between the user's device and 39gg's servers are encrypted using 256-bit SSL. Financial data is handled to the same security standards used by Brazil's leading digital financial institutions.
Users may request account closure at any time through support. Before closure, any available real balance will be processed for withdrawal via Pix within the standard timeframe. Unconverted bonus balances are automatically canceled upon account closure.
The 39gg may close or suspend an account without prior notice in the following cases: violation of these terms and conditions, suspected fraud or illegal activity, false information provided during registration, abusive behavior toward the support team, or a legal or regulatory requirement. In the event of closure due to a violation, the balance may be held for review and potentially cancelled if the violation is confirmed.
The 39gg is not liable for losses resulting directly from bets and games played on the platform, as these involve inherent risk that is known and accepted by the user at the time of registration. Casino games and Sports Betting are forms of entertainment that carry real financial risk.
39gg is not liable for: service interruptions caused by internet connection failures outside the platform's control; losses resulting from unauthorized account access caused by the user's failure to safeguard their credentials; or betting decisions made by the user based on third-party information.
In the event of a verified platform technical failure that causes a direct financial loss to the user, 39gg will review the case and, if the failure is confirmed, refund the affected amount. Refund requests due to technical failure must be submitted to support within 48 hours of the incident, with as much information as possible about the affected session.
The 39gg reserves the right to update these Terms and Conditions at any time to reflect operational, legal, or regulatory changes. Whenever relevant changes are made, the user will be notified via their registered email at least 7 days before the changes take effect.
The date of the last update to this document appears at the top of the page. Continued use of the platform after the effective date of any changes implies acceptance of the new terms. If you do not agree with the changes, you may request account closure before the effective date, with your available real balance processed for withdrawal.
If you have any questions about these terms, our support team is available 24 hours a day via live chat, at contato@39gg.click, or on WhatsApp. We respond in Portuguese, clearly and without unnecessary legal jargon.
The most common questions from new players about the platform rules
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